FAQ

Need clarification?

Essential answers to common questions, to guide you calmly before making your choice.

Are the stones natural?

Yes. The stones are natural and selected for quality. Any variations in color, shape, or texture are part of their nature.

Are all stones the same?

No. Being natural, each stone is unique and can vary in color, shape, and size. Photos are for illustrative purposes.

Are the stones treated or colored?

Some stones may be treated or colored. When relevant, we indicate this in the product descriptions.

How are products selected?

We select products for quality, integrity, and consistency with the proposed use.

Do the stones have a specific function?

They are natural objects used in a personal way. The experience can be different for everyone.

The properties described belong to popular traditions and do not in any way replace medical diagnoses or therapies.

Where can I find information on safety and use?

We have a dedicated page with all instructions on proper use, safety, and materials.
Click here to consult it before purchasing.

How do I choose the right stone?

You can start from the guides, what attracts you, your mood, or use the personalized advice box.

Do I have to "believe" in them for them to work?

Stones can be used freely as natural elements, according to one's sensitivity and how they are experienced.

Can I choose more than one stone?

Yes. There are no limits: you can choose multiple stones based on what attracts you or your needs.

What if I make the wrong choice?

There is no "wrong" choice. You can always revise your choice over time or simply use it differently.

Can I give it as a gift to someone?

Yes. Stones are often chosen as gifts, based on their meaning or simply their aesthetic.

How can I use a stone in everyday life?

There is no single way. You can keep it with you, use it as a personal item, or place it in your spaces. Its use is simple and adaptable to your routine.

Is there a minimum order?

Yes. The minimum order is €5, necessary to cover management, preparation, and packaging costs.

Are there shipping costs or other charges?

We apply a flat rate for Italy of €6.90.

Free shipping in Italy for orders over €59.

Generally, there are no additional costs for orders within the EU. In particular cases, any charges remain the responsibility of the recipient.

How long does shipping take?

Shipments are made within 1-2 business days. During November-December, shipping times may increase.

What are the delivery times?

Estimated delivery times: 3-5 business days from order confirmation. You will receive the tracking code via email as soon as the package is entrusted to the courier.

How is the product packaged?

Items are carefully packaged to protect them during transport.

Can I make a return or exchange?

Yes, within 14 days of delivery. Returns are at the customer's expense, and the product must be intact and unused. In case of a damaged or incorrect item, report it within 3 days with photos: we will arrange for a replacement or refund.

Consult: Refund Policy